Commercials/Financials

Quotation, Pricing, Payment Terms & Taxes

1. The company will first generate a Pre-Design Quote/Estimate & a Post Design Quote (post-designing & site validation) for its customers. 

2. Taxes And Duties: All "Company" product pricing includes applicable taxes. This is non-negotiable.

3. The Post Design quote of the Customer project will be determined by factors such as measurements, scope of work, and any alterations made to designs, materials, or finishes. As a result of these adjustments, Customers should anticipate a potential fluctuation of approximately 15-18% in the Pre-Design quoted value. Nonetheless, in situations involving non-standard product selection, customization, or additional scope of work, there may be a significant increase in prices beyond the initial Pre-Design Quote value.

4. All Services to be rendered are updated in the quote & customers also will have to ensure that their requirements are covered in the quotation. Services NOT mentioned in the quote will not be part of the execution planning of the project.

5. The name used for order booking should be in line with the KYC of the customer. No name changes are possible once the order is booked. Disclosing complete names at the time of order booking will help for all legal communications, availing finance options, GST Invoice in case of the registered person, and processing refund if in case of cancellation as specified in these terms and conditions.

6. For booking an order with TheHouseKraft, the Customer quote value should include a minimum of INR 1,50,000 of "woodwork". In case the quoted value of having woodwork is less than INR 1,50,000, the same shall not be accepted.

7. The initial quote value provided by TheHouseKraft at the time of order booking may not include civil, plumbing, gas-piping, or electrical work. The exact value of the quote will depend on the site conditions.

 

Standard Payment Terms

1. Token Payment Tranche (Pre-Design) – 10% of the contract Value

2. Pre-Production Tranche (Post Design sign-off & before commencing of Manufacturing Or Site Work) – 55% of the contract Value

3. Pre-Installation Tranche – (Before Start of Modular Installations) – 35% of the contract Value

 

Re-Funds

1. On-Boarding (Token advance) Offer

   1. The onboarding fee (Token advance) is limited to only the first amount DUE to the company or the total amount listed as Onboarding FEE as against the company standard of 10% of the total contract value.

   2. A refund of the onboarding fee is applicable only till the time the designs are showcased by the HK team on their devices.

   3. The refund option will end once the design files or design docket is shared with the customer, physically or digitally.

   4. If the customer would like to back out of the engagement with the company post the company sharing the design docket, the customer is liable to pay the balance of the amount paid as on boarding fee minus the 10% of the total contract value. 

2. De-scoping & Refund Policy

   1. Items removed from scope before or during project execution, subject to company approval, may be eligible for a refund. Refunds will be processed after deducting applicable discounts, which may include:

      • Overall project-level discounts

      • Item-specific discounts

   2. GST charged on de-scoped items is non-refundable, regardless of the refund status of the item itself.

   3. Customers requesting the removal (de-scoping) of billed items must obtain written approval from the company. The company reserves the right to decline refund requests, particularly if the items have already been:

• Manufactured

• Procured

• Installed or prepared for installation

Visualizations: Company provides 2 types of visualizations for its customers post onboarding at different intervals as per the timelines outlined by designer or the HK App​

1. 3D Blueprint: This helps in understanding space & cabinet planning only​

2. 3D Rendering/Visualization*: Post approval of 3D blueprint by the customer, the company provides, 3D render or visualizations which apart from space & cabinet planning can help customers visualize color or surface finish of the space that are part of the scope       

*3D visualization/Render is a software output which may only match up to maximum of 90% of the actual shape, colour/texture of the intended product such as loose furniture or upholstery (Fabric colour and finish), decor, appliance, cabinet shutters & exposed panels (which may be finished with laminate/Acrylic/Veneer/Deco/PU) any other surface finish product. Customers are therefore made to See, Touch & Feel the intended surface finish material. This is single mandatory process for finalizing surface finish materials & 3D renders/visualizations are ONLY provided as references, aided for easy understanding of the same.

**3D Blueprint or the 3D visualizations are not an indicator of the final scope and may represent elements beyond the intended scope finalized for the customer. Hence customers a re required to refer scope description detailed in the quote to understand the list of products & services finalized

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Partnered categories

Partnered categories such as appliances, lights, loose furniture, etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer's end. In such cases, the Customer will have the option to choose the other available products.

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The Third/final instalment/tranche payment must be completed before the start of Modular installation at the Site.

 

If the Second/third instalment (i.e. the final 55% & 35% of the estimate or as specified in the Payment Terms of TheHouseKraft Quote) is not paid by the Customer within the time stipulated in the "Pre-Installation Payment" via email or HK mobile app notification sent to the Customer, then the Project Timelines will get extended beyond the signed off Handover date. And handover timeline will be intimated.

 

If a customer fails to make the payments (as mentioned in point 10) beyond 15 days of the scheduled payment dates, then the company reserves the right to take the processed material back to its warehouse.

 

Payments for all kinds of Electric Appliances need to be made 100% in advance & before the start of project execution.

We have categorized the work of TheHouseKraft as interior solutions and has been considered as "Works Contract Services of Interior Solutions" (SAC 995476). Place of supply will be considered based on the state where the installation is to be carried out irrespective of bill to state. GST will be collected on each advance payment and GST invoices are raised upon completion of the project.

 

Cash Payments

1. If a customer wishes to make payments in cash, TheHouseKraft can accept cash up to Rs.199,999/- between all the stages of the respective project.

2. The maximum amount of cash that TheHouseKraft accepts without PAN is Rs.49,999/-

3. The maximum amount of cash that TheHouseKraft accepts with PAN is Rs.1,99,999/- and note that PAN should belong to the customer ONLY and it is mandatory to obtain a copy of the PAN from a customer and to be shared with the Finance team to approve payments.

4. Orders cannot be split to accommodate additional cash from a customer.

All T&Cs may be changed/updated without prior notice.